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Useful Information
We believe a patient must feel confident and safe so that they can be treated effectively and participate constructively in their care. Healthcare professionals have a duty of care to ensure the safety and well-being of patients in their care.
Organisation | Relevant Information | Phone Number | Email |
|---|---|---|---|
Mental Health Commission | An independent state body which promotes good practice and high standards in the delivery of mental health services. | +353 1 636 2400 | |
Dental Complaints Resolution Service | Their aim is to resolve complaints fairly, efficiently, transparently and quickly by working with the patient and dentist involved. | +353 87 3545842 | mary@dentalcomplaints.ie |
The Pharmacy Regulator (PSI) | The Pharmaceutical Society of Ireland (PSI) protects the health, safety and wellbeing of patients and the public by regulating pharmacists and pharmacies. | +353 1 218 4000 | info@psi.ie |
CORU | CORU’s role is to protect the public by promoting high standards of professional conduct, through statutory registration of health and social care staff. | +353 1 293 3160 | info@coru.ie |
Health Service Executive (HSE) | Complaints relating to the HSE or HSE run services can be made to by contracting the local EAP Office or by submitting a complaints form. | 0818 327 327 | eap.service@hse.ie |
Health Information and Quality Authority (HIQA) | HIQ is an independent authority established to drive safe care for people using health and social care services in Ireland. HIQA’s role is to develop standards, inspect and review services. | +353 21 240 9300 | complaints@hiqa.ie |
The Nursing and Midwifery Board of Ireland | Complaints relating to nurses and midwives can be made to the NMBI | +353 1 639 8500 | ftp@nmbi.ie |
The Medical Council | Complaints relating to doctors, GP’s and Surgeons can be made to the Medical Council. | complaints@mcirl.ie | |
Office of the Ombudsman | Complaints made to the HSE can be referred to the Ombudsman for an external independent review. | +353 1 639 5600 | Online Complaints Form |
Healthcomplaints.ie | Useful site with information on making complaints across the public and private health sector. | +353 1 639 5600 | Online Complaints Form |
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